Refund and Returns Policy

Last updated: 10-April-2025

At BuyUniversal.lk, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.

Returns

• Items can be returned within 14 days from the date of delivery.
• To initiate a return, the item must be unused, in original packaging, and in the same condition as received.
• Certain products, such as perishable goods, customized items, or digital products, may not be eligible for returns.
• Customers must provide proof of purchase (receipt or order confirmation).

Refunds

• Once we receive and inspect the returned item, we will notify you of approval or rejection.
• Approved refunds will be processed to your original payment method within 7  business days.
• Shipping costs are non-refundable, unless the return is due to our error (incorrect or defective item).

Exchanges

• If you receive a defective or damaged item, we offer replacements for the same product.
• Customers must notify us within 3 days of receiving the item and provide clear images of the issue.

Exceptions & Dispute Resolution

• If a refund request does not meet our policy criteria, it may be denied.
• Customers can contact our support team at digital.universallanka@gmail.com for further assistance.
• Disputes will be handled in accordance with Sri Lankan consumer protection laws.

Contact Us

For any queries related to refunds and returns, reach out to us at:
📧 Email: digital.universallanka@gmail.com
📞 Phone: +94 76 817 7827
🏢 Address: 420/1, Kehellawala, Colombo Road, Kiribathkumbura 20442,